ordering

please feel free to write to us at info@slowboatnewyork.com before placing an order if you have any questions regarding a product. we are always happy to help with any questions you may have.

shipping

each order is steamed, wrapped, and doubled checked for quality - orders usually take 2-3 business days to ship. please allow 4-5 weeks for made-to-order products.

tracking information is provided with a confirmation email once your order has been posted. rejected or returned to shipper packages are the responsibility of the customer. we are not responsible for packages once marked as delivered, including theft or mistake of delivery. however, please reach out and we will try our best to help. thank you for understanding.

customers receiving international shipments are responsible for customs/duties fees issued from importing goods. 

returns/exchanges

products may be returned for store credit or a size exchange. however, please be mindful that we produce in very small batches and your desired size may not be available. all returns must be postmarked with 7 days of delivery receipt. all shipping regarding returns/exchanges must be paid. in order for a return to be approved, the product(s) need to be unworn, unwashed, and in their original condition with tags still attached. we do not accept order cancellation.